Privacy Policy

RehabNavigator provides directory information, provider profiles, search tools, resource pages, and provider visibility options related to drug and alcohol rehab centers, mental health providers, behavioral health facilities, and recovery resources.

This Privacy Policy applies to website visitors, individuals and families using the directory, treatment providers, facility representatives, advertisers, and anyone who submits information through RehabNavigator.

RehabNavigator may organize provider information supplied by treatment providers, facility representatives, advertisers, publicly available sources, or other sources reasonably believed to be relevant at the time information is displayed.

Provider information may change over time. Users should confirm important details directly with the provider before making decisions.

Information You Submit

• Name, email address, message content, and general inquiry details.
• Facility or provider-related information submitted through forms.
• Listing update requests, claim profile requests, new listing requests, advertising inquiries, or provider visibility requests.

Website and Usage Information

• Pages visited, search activity, filters used, and provider profiles viewed.
• Browser type, device type, operating system, IP address, approximate location information, and similar technical data.
• Analytics, cookie, pixel, session, or similar technical information if those tools are used.

Provider and Facility Information

• Facility name, address, website link, general contact details, services, levels of care, treatment approaches, insurance information, amenities, accreditations, photos, and facility highlights.
• Business contact information for provider representatives or listing contacts.

RehabNavigator may use information for website operation, user support, directory management, provider communications, security, analytics, and platform improvement.

• Respond to inquiries, contact requests, or support messages.
• Operate, maintain, secure, and improve the website.
• Support search tools, provider profiles, listing pages, and directory features.
• Process provider listing, profile claim, update, advertising, or pricing inquiries.
• Analyze website performance, traffic, usability, and feature engagement.
• Detect, prevent, and respond to fraud, abuse, technical issues, or security risks.
• Comply with legal obligations, enforce policies, and protect rights.

RehabNavigator may share information only as reasonably necessary for website operation, vendor support, analytics, security, legal compliance, or business purposes described in this Privacy Policy.

Service Providers and Vendors

Information may be shared with hosting providers, form tools, email services, analytics providers, security vendors, support tools, CRM systems, advertising measurement tools, or other service providers.

Advertising and Analytics Partners

If cookies, pixels, conversion tracking, retargeting, or similar technologies are used, certain website activity or technical information may be shared for measurement, performance, fraud prevention, or advertising-related purposes.

Payment Processors and Billing Tools

If provider payments, checkout, invoicing, or billing features are offered, payment-related information may be processed by third-party payment processors or billing tools. RehabNavigator does not need users to submit payment card details through general website forms.

Legal, Safety, and Compliance Reasons

Information may be disclosed if required by law, legal process, court order, regulatory request, or when reasonably necessary to enforce policies, respond to security issues, or protect rights.

Business Transfers

Information may be transferred or reviewed as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction involving RehabNavigator.

RehabNavigator may display provider contact information and website links within facility profiles.

When a user chooses to contact a provider, visit a provider’s website, or use a service outside RehabNavigator, any information the user shares is provided directly to that provider or third-party service and is subject to that party’s own privacy practices.

RehabNavigator does not control how external providers, third-party websites, phone systems, or linked services collect, use, store, or protect information.

RehabNavigator may use cookies, pixels, analytics tools, session tracking, conversion tracking, form tracking, retargeting, or similar technologies depending on the website features and tools in use.

• Understand website traffic, page views, and navigation patterns.
• Review search behavior, filter usage, and provider profile engagement.
• Improve performance, troubleshoot errors, and support usability improvements.
• Measure advertising performance, referral sources, and conversion activity.
• Support security, fraud prevention, and technical reliability.

Users may be able to manage cookies through browser settings, device settings, or available opt-out tools. Disabling cookies may affect some website features.

Some providers may choose advertising, enhanced visibility, featured placement, sponsored listings, or other provider visibility options on RehabNavigator.

Sponsored visibility is intended to increase exposure within the directory and should not be interpreted as a clinical endorsement, medical recommendation, treatment recommendation, ranking of provider quality, or guarantee of results.

RehabNavigator currently provides directory information, search tools, provider profiles, resource pages, general contact options, and provider-related inquiry forms.

Users do not need to submit medical records or detailed health information to browse RehabNavigator or review provider profiles.

Please do not submit medical records, diagnosis details, treatment history, insurance claim documents, Social Security numbers, payment card details, or urgent confidential information through general website forms.

RehabNavigator is not a medical intake system, patient portal, treatment provider, insurance provider, referral service, or admissions service.

• Choose not to submit optional information through website forms.
• Avoid submitting sensitive health or confidential information through general forms.
• Manage cookies through browser or device settings.
• Use available opt-out tools for certain analytics or advertising technologies, where offered.
• Request to stop receiving certain marketing or promotional communications.
• Contact RehabNavigator with privacy-related questions or requests.

Transactional, service-related, or legally required communications may still be sent when necessary.

You may contact RehabNavigator to ask about personal information you have submitted through our website, such as a Contact Us message, provider listing request, claim request, listing update request, advertising inquiry, or Plans & Pricing inquiry.

Depending on the type of information involved and applicable law, you may request that we review, correct, update, or stop using information you submitted to us.

For privacy and security protection, we may need to verify a request before making changes or sharing information about records associated with you.

RehabNavigator uses reasonable administrative, technical, and organizational safeguards intended to help protect information submitted through the website.

No internet transmission, website, email system, form tool, or electronic storage system can be guaranteed to be completely secure. Users should avoid submitting highly sensitive information through general website forms.

RehabNavigator may retain information for as long as reasonably necessary to operate the website, respond to inquiries, maintain business records, support provider listings, improve services, maintain security, comply with legal obligations, resolve disputes, and enforce policies.

Retention periods may vary based on the type of information, the reason it was collected, legal requirements, and operational needs.

RehabNavigator is not directed to children under the age of 13, and we do not knowingly request personal information from children under 13.

General website forms are intended for adults and authorized representatives.

RehabNavigator may be accessed from different locations. If users access the website from outside the United States, they understand that information may be processed, transferred, or stored in the United States or other jurisdictions where our service providers operate.

Privacy laws may differ depending on the user’s location. RehabNavigator will handle privacy requests as required by applicable law.

RehabNavigator may update this Privacy Policy periodically to reflect changes in website features, data practices, legal requirements, or business operations.

Updated versions will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy, privacy choices, or privacy-related requests, please contact RehabNavigator through the official Contact Us page.

Last updated: June 2026