Your Privacy and Information Choices

About This Privacy Policy

RehabNavigator provides directory information, facility profiles, search tools, educational content, and provider visibility options related to drug and alcohol rehab centers, mental health providers, behavioral health facilities, and recovery resources.

This Privacy Policy applies to website visitors, individuals and families using the directory, treatment providers, facility representatives, advertisers, and anyone who submits information through RehabNavigator.

The information we collect depends on how a user interacts with the website. Some users may only browse the website. Others may submit a contact form, request a listing update, claim a facility profile, ask about advertising, or use future features that may be added to the platform.

Do Not Submit Emergency or Detailed Medical Information Through General Forms

RehabNavigator is designed to help users search and review facility information. General website forms should not be used to submit medical records, diagnosis details, treatment history, substance use history, mental health history, insurance claim documents, payment card details, Social Security numbers, or emergency information.

Information We May Collect

RehabNavigator may collect information directly from users, automatically through website technology, or from treatment providers and facility representatives.

Information You Submit

• Name, email address, phone number, and message content
• General contact inquiries or website feedback
• Facility name or provider-related information submitted through forms
• Listing update requests, claim profile requests, or new listing requests
• Advertising inquiries, Plans & Pricing inquiries, or provider visibility requests
• Other information voluntarily submitted through website forms or communications

Website and Usage Information

• Pages visited, search activity, filters used, and facility profiles viewed
• Clicked links, website navigation patterns, and general usage activity
• Browser type, device type, operating system, IP address, and approximate location information
• Analytics, cookie, pixel, session, or similar technical information if those tools are used

Provider and Facility Information

• Facility name, address, phone number, website link, and general contact details
• Conditions treated, levels of care, treatments offered, insurance information, amenities, accreditations, photos, and facility highlights
• Information submitted by treatment providers, facility representatives, advertisers, or public sources
• Business contact information for provider representatives or listing contacts

How Information May Be Used

RehabNavigator may use information for website operations, user support, directory management, provider communications, and platform improvement.

• Respond to user inquiries, contact requests, or support messages
• Operate, maintain, secure, and improve the website
• Support search tools, facility profiles, listing pages, and directory features
• Process provider listing requests, claim profile requests, and facility update requests
• Respond to advertising, featured placement, and Plans & Pricing inquiries
• Analyze website performance, traffic, usability, and feature engagement
• Detect, prevent, and respond to fraud, abuse, technical issues, or security risks
• Communicate with users or providers about requests they submit
• Comply with legal obligations, enforce policies, and protect rights

We do not sell personal information to third-party data brokers.

How Information May Be Shared

RehabNavigator may share information only as reasonably necessary for website operation, service support, analytics, security, legal compliance, or other business purposes described in this Privacy Policy.

Service Providers and Vendors

We may share information with vendors that help operate the website, such as hosting providers, form tools, email services, analytics providers, security vendors, customer support tools, CRM systems, advertising measurement tools, or other service providers.

Advertising and Analytics Partners

If analytics, cookies, pixels, conversion tracking, call tracking, retargeting, or similar technologies are used, certain website activity or technical information may be shared with analytics or advertising partners for measurement, performance, fraud prevention, or advertising-related purposes.

Legal, Safety, and Compliance Reasons

We may disclose information if required by law, legal process, court order, regulatory request, or when reasonably necessary to protect safety, prevent fraud, enforce policies, respond to security issues, or protect the rights of RehabNavigator, users, providers, or others.

Business Transfers

Information may be transferred or reviewed as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction involving RehabNavigator.

Treatment Providers and External Contact Options

RehabNavigator may display facility phone numbers, website links, and other provider contact information within facility profiles.

When a user chooses to call a provider, visit a provider's website, or contact a provider outside RehabNavigator, any information the user shares is provided directly to that provider and is subject to that provider's own privacy practices.

RehabNavigator does not control how external providers, third-party websites, phone systems, or linked services collect, use, store, or protect information. Users should review the privacy practices of any provider or external website they contact directly.

Cookies, Analytics, and Advertising Technologies

RehabNavigator may use cookies, pixels, analytics tools, session tracking, conversion tracking, call tracking, form tracking, retargeting, or similar technologies depending on the features and tools active on the website.

These technologies may help us understand:

• Website traffic, page views, and user navigation patterns
• Search behavior, filter usage, and facility profile engagement
• Website performance, errors, and usability improvements
• Advertising performance, referral sources, and conversion activity
• Security, fraud prevention, and technical reliability

Users may be able to manage cookies through browser settings, device settings, or available opt-out tools. Disabling cookies may affect how some website features work.

Advertising and Sponsored Listings

Some facilities or providers may pay for advertising, enhanced visibility, featured placement, sponsored listings, or other provider visibility options on RehabNavigator.

Sponsored placement is intended to improve visibility within the directory. It should not be interpreted as a clinical endorsement, medical recommendation, treatment recommendation, ranking of care quality, or guarantee of results.

Users should review facility information, contact providers directly, confirm important details, and consult qualified professionals when appropriate.

Information You Should Not Submit

RehabNavigator currently provides directory information, search tools, facility profiles, educational content, general contact options, and provider-related inquiry forms.

Users do not need to submit medical records or detailed health information to browse RehabNavigator or review facility profiles.

Please do not submit medical records, diagnosis details, treatment history, substance use history, mental health history, insurance claim documents, Social Security numbers, payment card details, or emergency information through general website forms.

RehabNavigator is not a medical intake system, patient portal, treatment provider, insurance provider, referral service, admissions service, or emergency service.

Your Privacy Choices

Users may control certain information and communications in the following ways:

• Choose not to submit optional information through website forms
• Avoid submitting sensitive health or emergency information through general forms
• Manage cookies through browser or device settings
• Use available opt-out tools for certain analytics or advertising technologies, where offered
• Request to stop receiving certain marketing or promotional communications
• Contact RehabNavigator with privacy-related questions or requests

Transactional, service-related, or legally required communications may still be sent when necessary.

Privacy Choices and Requests

You may contact RehabNavigator to ask about personal information you have submitted through our website, such as a Contact Us message, provider listing request, claim request, listing update request, advertising inquiry, or Plans & Pricing inquiry.

Depending on the type of information involved and applicable law, you may request that we review, correct, update, or stop using information you submitted to us.

You can also manage cookies through your browser settings and may request to stop receiving non-essential marketing or promotional communications from RehabNavigator.

For privacy and security protection, we may need to verify a request before making changes or sharing information about any records associated with you.

Data Security

RehabNavigator uses reasonable administrative, technical, and organizational safeguards intended to help protect information submitted through the website.

No internet transmission, website, email system, form tool, or electronic storage system can be guaranteed to be completely secure. Users should avoid submitting highly sensitive information through general website forms.

Data Retention

RehabNavigator may retain information for as long as reasonably necessary to operate the website, respond to inquiries, maintain business records, support provider listings, improve services, maintain security, comply with legal obligations, resolve disputes, and enforce policies.

Retention periods may vary based on the type of information, the reason it was collected, legal requirements, and operational needs.

Children's Privacy

RehabNavigator is not directed to children under the age of 13, and we do not knowingly request personal information from children under 13.

General website forms, including the Contact Us form, are intended for adults and authorized representatives.

International Users

RehabNavigator may be accessed from different locations. If users access the website from outside the United States, they understand that information may be processed, transferred, or stored in the United States or other jurisdictions where our service providers operate.

Privacy laws may differ depending on the user's location. RehabNavigator will handle privacy requests as required by applicable law.

Changes to This Privacy Policy

RehabNavigator may update this Privacy Policy periodically to reflect changes in website features, data practices, legal requirements, or business operations.

Updated versions will be posted on this page with a revised effective date. Continued use of the website after an update means the user has access to the updated Privacy Policy.

Questions About Privacy

If you have questions about this Privacy Policy, privacy choices, or privacy-related requests, please contact RehabNavigator through the official Contact Us page.

Last updated: May 2026